Alexandria Appliance Repair

Alexandria Appliance Services (AAS) and Alexandria Appliance Repair are two different companies. My experience with (AAS) was good. I called the company and a technician came out the same day. He was so nice and professional at the same time. If you want good customer service, let Alexandria Appliance Services fix your appliances!!!!!!!!!! more

DO NOT GO USE THIS BUSINESS Saturday November 17, 2007 3:40:12 PM BBB of Metro Washington DC & Eastern Pennsylvania 1411 K St. NW, 10th Floor Washington, DC 20005-3404 BBB Reliability Report May Not Be Reproduced for Commercial or Sales Purposes Alexandria Appliance Repair 3118 Mt Vernon Ave Alexandria, VA 22305 Alexandria City County General Information Original Business Start Date unknown BBB File Opened June 08, 2004 Principal Contact Mr. Jimmy Keller (Owner) Complaint Contact Mr. Jimmy Keller (Owner) Other Contacts none BBB Member This company is not a member Type of Business Electronic Equipment & Suppliers-Service/Repair Appliances-Major-Service & Repair Appliances-Small-Service & Repair The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources. Customer Experience Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s). Customer Complaint Data Number of complaints processed by the BBB over the last 36 months: 37 Number of complaints processed by the BBB in the last 12 months: 18 Complaints Concerned: Service Issues (9 complaints) 3 Resolved 6 Company did not respond Credit or Billing Disputes (5 complaints) 3 Resolved 1 Unresolved 1 Company did not respond Delivery Issues (3 complaints) 3 Company did not respond Refund Practices (2 complaints) 1 Resolved 1 Company did not respond Repair Issues (12 complaints) 5 Resolved 2 Unresolved 5 Company did not respond The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgement on the validity of complaints filed. Licensing Information This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met. Additional Information This Business Operates under the Names Alexandria Appliance Repair Addresses 3118 Mt Vernon Ave, Alexandria, VA 22305, Alexandria City County Phones (703) 548-6480 (703) 548-6480 Reported on Saturday, November 17, 2007 As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time. The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of this BBB, it is stated in this report. © 2007 BBB of Metro Washington DC & Eastern Pennsylvania more

I was charged for items that I was told were "ordered", that any reputable vacuum store would have in stock. I was charged for labor ("in advance") and told that a diagnostic was performed on my vacuum when I know that it never moved from behind the counter (positively). One guy is so hyped-up on whatever, that he is belligerent with every customer that enters the store. He was yelling at an old woman when I arrived telling her "nothing is free". This was the most harmless woman in the world, who, like other customers who were there when I arrived and showed up while I was there, just wanted to know why they were being charged what they were being charged. The customers walking out when I arrived were shaking their heads after dealing with the nut behind the counter and just charged a lot of money. Avoid this place like the plague. I have found Appliance Fix-It in 7-Corners to be very honest and reliable. I will NEVER, ever go back to o Alexandria Appliance Repair again - and don't let anyone you care for go there either. more

I was charged for items that I was told were "ordered", that any reputable vacuum store would have in stock. I was charged for labor ("in advance") and told that a diagnostic was performed on my vacuum when I know that it never moved from behind the counter (positively). One guy is so hyped-up on whatever, that he is belligerent with every customer that enters the store. He was yelling at an old woman when I arrived telling her "nothing is free". This was the most harmless woman in the world, who, like other customers who were there when I arrived and showed up while I was there, just wanted to know why they were being charged what they were being charged. The customers walking out when I arrived were shaking their heads after dealing with the nut behind the counter and just charged a lot of money. Avoid this place like the plague. I have found Appliance Fix-It in 7-Corners to be very honest and reliable. I will NEVER, ever go back to o Alexandria Appliance Repair again - and don't let anyone you care for go there either. more

I have three pieces of advice: avoid, avoid, avoid. Firstly, avoid them because they are extremely expensive; secondly, because they are unreliable; thirdly, because their staff is insulting and aggressive. Like others here, I ended up paying more for the diagnosis alone than I would have for the manufacturer's repair (even if my appliance is no longer under warranty!). And I got insulted and talked down to in the process. Stay away from these thugs. more

Wish I had googled on Alexandria Appliance Repair before bringing my mower there. They rush me off the phone, tell me they will call back and never do. They won't tell me where my mower is and what is being done with it. Every time I ask a question, they say they will call back and then don't. I fear my $125 is gone for good. DO NOT USE THEM. Naomi Alexandria, VA more

Do not under any circumstances use this business. They are scam artists. They will first strike up a good conversation to draw you in. They tried to sneak in a "warranty" of $120 without my permission. Then when I requested that cost of the parts and the cost of the labor listed separately they refused. Then they tried to use intimidation stating they were going to charge my credit card for another hour if I didn't stop wasting their time. They also have many complaints at the better business bureau, I just wish I would have checked their first. more

I had the same experience Dave S. had. I paid more for a lawnmower repair than a new lawnmower would have cost me. Steer clear of these guys. I checked the Better Business Bureau rating on them and it is unsatisfactory, with 22 complaints in 2 years. more

Avoid this merchant! Sounds good on the phone but charges $150 for pick up and delivery (which he insists on doing for "good customer service"), and holds your appliance as ransom if you don't want to be ripped off. I ended up paying more to get my appliance repaired than I would have spent buying a new one. more