DO NOT GO USE THIS BUSINESS
Saturday November 17, 2007 3:40:12 PM
BBB of Metro Washington DC & Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
BBB Reliability Report
May Not Be Reproduced for Commercial or Sales Purposes
Alexandria Appliance Repair
3118 Mt Vernon Ave
Alexandria, VA 22305
Alexandria City County
General Information
Original Business
Start Date unknown
BBB File Opened June 08, 2004
Principal Contact Mr. Jimmy Keller (Owner)
Complaint Contact Mr. Jimmy Keller (Owner)
Other Contacts none
BBB Member This company is not a member
Type of Business
Electronic Equipment & Suppliers-Service/Repair
Appliances-Major-Service & Repair
Appliances-Small-Service & Repair
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
Customer Experience
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).
Customer Complaint Data
Number of complaints processed by the BBB over the last 36 months: 37
Number of complaints processed by the BBB in the last 12 months: 18
Complaints Concerned:
Service Issues (9 complaints)
3 Resolved
6 Company did not respond
Credit or Billing Disputes (5 complaints)
3 Resolved
1 Unresolved
1 Company did not respond
Delivery Issues (3 complaints)
3 Company did not respond
Refund Practices (2 complaints)
1 Resolved
1 Company did not respond
Repair Issues (12 complaints)
5 Resolved
2 Unresolved
5 Company did not respond
The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgement on the validity of complaints filed.
Licensing Information
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
This Business Operates under the Names Alexandria Appliance Repair
Addresses
3118 Mt Vernon Ave, Alexandria, VA 22305, Alexandria City County
Phones (703) 548-6480
(703) 548-6480
Reported on Saturday, November 17, 2007
As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.
The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of this BBB, it is stated in this report.
© 2007 BBB of Metro Washington DC & Eastern Pennsylvania
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