Alex Rodriguez

Best advise I can give is turn and run...\r \r I just bought a car from Derrick and he lied thru his teeth telling me that there was nothing with the car. He told me the car is in good shape and if anything wrong they will find and fix during there inspection. I even bought the extended warranty to cover the fact that this was a used car being sold ""as is"". Once I took control of the car I noticed the voice command was not working and my driver seat was tore in an area not readily visible. I took car back to get items fixed and they refused to fix the items since this was an ""as is"" car even though they told me nothing was wrong with it. I got a call from the sale rep(Derrick) and the sale manager and they got real nasty with me on the phone and demanding the loaner car back.\r \r The purpose for me to get this car was because I was t-bone in January and wanted to replace my car plus I was making plans to buy a new Mercedes later on. Alex Rodriguez should really take his name off this dealership as they are nothing but deceitful people that just want to take advantage of the situation.\r \r Oh let me ad I am not a man of money and I even gave them 18k in cash to be treated as this what a disappointment. more

Ran across some negative reviews here for Arod MB, and can't imagine you're talking about the same dealer I've been going to for over 5 yrs. I have sent friends, family and coworkers to them, and they go on and on about how equally great their experience was. Who else gives you free maintenance for life on your new car (I'm a happy recipient of this program!), they pick up your car for service and deliver it right back to me. They brought a car for me to test drive at my office, and made the entire buying experience a breeze. They have a rewards program so I can get awesome benefits at hotels, restaurants etc. List goes on. It's definitely not a stuffy place, it's just good ol' Texas hospitality and I love them! They have a customer for life! more

If you think you're safe dealing with these guys because of the Alex Rodriguez name, what they've spent on their facility, or the amount of advertising they do, forget it. The reality is they're no better than a corner used car lot. Bought a car from them that couldn't pass a state inspection because it had faulty brakes and tires. Guess the fact that they knew that I was buying the car for my wife to take the kids (aged 3 and 4) to school just doesn't factor into their bottom-line-only way of thinking. Dropped this lemon in my lap and never looked back. Never again... more

If you think you're safe dealing with these guys because of the Alex Rodriguez name, what they've spent on their facility, or the amount of advertising they do, forget it. The reality is they're no better than a corner used car lot. Bought a car from them that couldn't pass a state inspection because it had faulty brakes and tires. Guess the fact that they knew that I was buying the car for my wife to take the kids (aged 3 and 4) to school just doesn't factor into their bottom-line-only way of thinking. Dropped this lemon in my lap and never looked back. Never again... more

I'm a rich white man that was going to buy a cl63 from them, but while I was there I heard the GM and some other "managers" ridiculing a woman (also white) who was also herself buying a new car. They talked about her sooo bad, how stupid she was, "how could she have great credit and dumb brains at the same time, etc." It was horrible! Of course, I then used my phone to see exactly who runs this place, and saw that there were NO WOMEN/ NO BLACKS/ NO other minorities of any kind working in any form of management there! Look, I must admit that I don't carry a "diversity medal of honor" either, but I've interviewed and hired enough people to know that there are some awesome women, blacks, asians, hispanics, etc. out there that would make great managers and executives! So there's no way they actually objectively considered any of those and didn't find ONE that would've been great somewhere! RACISM IS WRONG! I flew fighter planes side by side with some of the best pilots I've ever seen, and they were BLACK MEN! I've been at command post where outstanding women and other races have been charge and did an excellent job. So I grew to learn to open my eyes and appreciate ALL PEOPLE from all walks of life. HELL, when we were at war it was a black guy who intercepted a missile that would've killed me! I DON'T SUPPORT SEXISM OR RACISM, so I did not buy nor will I ever buy a car from Alex Rodriguez MB! more

I'm a rich white man that was going to buy a cl63 from them, but while I was there I heard the GM and some other ""managers"" ridiculing a woman (also white) who was also herself buying a new car. They talked about her sooo bad, how stupid she was, ""how could she have great credit and dumb brains at the same time, etc."" It was horrible! Of course, I then used my phone to see exactly who runs this place, and saw that there were NO WOMEN/ NO BLACKS/ NO other minorities of any kind working in any form of management there! more

If you think you're safe dealing with these guys because of the Alex Rodriguez name, what they've spent on their facility, or the amount of advertising they do, forget it. The reality is they're no better than a corner used car lot.\r \r Bought a car from them that couldn't pass a state inspection because it had faulty brakes and tires. Guess the fact that they knew that I was buying the car for my wife to take the kids (aged 3 and 4) to school just doesn't factor into their bottom-line-only way of thinking. Dropped this lemon in my lap and never looked back.\r \r Never again... more

This dealership has got to have the worst service in the world. I purchased a vehicle from them earlier this year (2009) and while the car is great, service is like pulling teeth without the novacaine. The bad service started right after sales. That's a story I won't even get into. But I want to recount how hard it is to set up a simple appointment for an oil change. Their online form is a joke. I am not even sure it works. The service people are rude and condescending. The only person you can actually get on the phone is a receptionist who immediately transfers you to service where no one answers. You are instructed to leave a voice mail which no one responds to. After much calling to try to sepeak to a live person, I waited on the line to be transferred to Juan Renteria. (I pulled his last name from the site as he only said his name was Juan). He was rudeness personified. It was like he was doing me a favor to speak with me. I am terrified to take my car in to that delaership to do anything for fear they would sabotage it. How can anyone be so unfriendly if you are in a service industry? I am stuck there are I don't want to screw up my warranty by going elsewhere. I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYONE. Pros: Mercedes Benz is a good brand Cons: Everything about the Alex Rodriguez dealership more

This dealership has got to have the worst service in the world. I purchased a vehicle from them earlier this year (2009) and while the car is great, service is like pulling teeth without the novacaine. The bad service started right after sales. That's a story I won't even get into. But I want to recount how hard it is to set up a simple appointment for an oil change. Their online form is a joke. I am not even sure it works. Pros: Mercedes Benz is a good brand Cons: Everything about the Alex Rodriguez dealership more

I've noticed a lot of negative reviews of Mercedes-Benz dealerships in town, especially when it comes to service. So I wanted to share my positive experience with Alex Rodriguez Mercedes-Benz in hopes that it will give all of you some hope that good dealerships still exist! Pros: awesome service, fair pricing, extremely friendly staff, great selection, very flexible on trade-ins Cons: kind of a drive, but worth it! more

I've noticed a lot of negative reviews of Mercedes-Benz dealerships in town, especially when it comes to service. So I wanted to share my positive experience with Alex Rodriguez Mercedes-Benz in hopes that it will give all of you some hope that good dealerships still exist! After years of disappointing service at several dealerships around town, I found Arod Mercedes online and scheduled my first service appointment. Within one hour they had me scheduled to pick up my car, service it and return it to me without putting on a single mile! It is the most convenient, efficient and professional service experience I've had. Since then, both my husband and I (and all of our MB owner friends) are wondering why we put up with bad service for so long - and we'll never go back to another dealership. I would recommend Alex Rodriguez Mercedes-Benz to anyone! Pros: awesome service, fair pricing, extremely friendly staff, great selection, very flexible on trade-ins Cons: kind of a drive, but worth it! more