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Businiess name:
Alex Rodriguez
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Review by:
citysearch c.
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Review content:
This dealership has got to have the worst service in the world. I purchased a vehicle from them earlier this year (2009) and while the car is great, service is like pulling teeth without the novacaine. The bad service started right after sales. That's a story I won't even get into. But I want to recount how hard it is to set up a simple appointment for an oil change. Their online form is a joke. I am not even sure it works.
The service people are rude and condescending. The only person you can actually get on the phone is a receptionist who immediately transfers you to service where no one answers. You are instructed to leave a voice mail which no one responds to. After much calling to try to sepeak to a live person, I waited on the line to be transferred to Juan Renteria. (I pulled his last name from the site as he only said his name was Juan). He was rudeness personified. It was like he was doing me a favor to speak with me. I am terrified to take my car in to that delaership to do anything for fear they would sabotage it.
How can anyone be so unfriendly if you are in a service industry? I am stuck there are I don't want to screw up my warranty by going elsewhere.
I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYONE.
Pros: Mercedes Benz is a good brand
Cons: Everything about the Alex Rodriguez dealership
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