Al Flex Exterminators

We recently had our house tented by Al-Flex. We choose them since they offered the best price, and their salesman was very responsive. We had lots of questions, including possible damage to the roof. The contract says that they will not be responsible, unless the damage is caused by their negligence. The salesman told us not to worry, since they have the most experienced people in the region, and they are very careful. Naturally, we figured there could be some cracked tiles, but it turned out that there were two places on the roof where it appeared that something heavy was dropped. They came and inspected, and said that it was just from their people walking. We questioned this, since if that was the case, there should have been other areas with the same damage. They said refused to take responsibility, and said that this type of damage is part of having a roof tented. This was very different than what their salesman told us. Bottom line - you may save a little money upfront with Al-Flex, but don't be surprised if you have hundreds of dollars of extra roof repairs if you use them! Next time - we'll use Terminix. more

We just had our house tented a month ago (9/10/2014).....and while the service of killing my termites was good they also managed to kill all my plant life sorrounding my house. They indicated some items could get damged in their waiver. They just never stated that they would die outright. Palms I planted over 12 years ago now have to be removed. On top of that....their follow is weak at best. It took them one month to tell me they could not do anything for me because I signed a waiver (10/14/2014). My suggestion is to go with a national company similar to Orkin....as you are guaranteed to at least have a voice. While local companies like Al FLex are looking to get in and get out....and not worry about the bad work and leaving you with the bill to fix the damage they have committed.....\r \r Salesperson- Miguel Cloquell-Nice and personable until I had a complaint. Never called me back\r \r Service Manager- Manny Guzman-Nice and personable but had to follow up over a three week period since he did not call me back...only to hear they could do nothing for me....because I signed a waiver. \r \r Choose Right...Pick a National reputable company more

A Friday to Sunday promise turned into a Friday to Wednesday nightmare. more

No worth commenting on them Pros: none at all Cons: they do not care to get business. more

I hired this business to perform termite tent fumigation at my home. The sales representative informed me that independent access to my dwelling in the form of keys was required by law. I was told that my being present during access intervals would not suffice. I agreed to the arrangement with the caveat that I would be contacted prior to their personnel entering my home, so that I could witness what transpired. The sales representative stated it would not be a problem and he would notify the exterminator/supervisor that was handling the job of the stipulation. On the date of tenting; I observed two of the crew urinate in my yard. Later the exterminator arrived and stated he was not aware of my contact agreement, but advised he would accommodate my guidelines. Furthermore, the supervisor stated he would contact me personally the following day, one hour prior to his arrival. Oddly, the exterminator stated he did not have a cellular number where he could be reached, nor did he have a time window for the following day. The supervisor disbursed gas via a hose, but did not secure the front door. Yet, lied to me stating he did. To do so would have required the use of contained breathing apparatus, an inconvenience and extra effort. I repeated the importance of my being notified four times to this individual. The following morning, day of tent removal and venting, I had not heard from anyone. I telephoned the company, but the calls would not go through. I arrived at my home to find the tent had been removed and access had been made without my presence. Later this date, I contacted the business and asked to speak to the owner. The person who answered the call stated neither of the owners were in. When I asked for her name she refused and hung up. Contact was made with a supervisor and I informed him of all that had transpired, and that I expected the owner(s) to address the situation. To no avail. It is clear that this company could care less about customer service. Its' business model is high volume and short cuts. Not wanting customers to witness their actions, likely outside of state protocol. more