Affordable Mold Testing and Removal

Mold Aid Was Wonderful To Work With \r \r We had the unexpected opportunity to use Mold Aid two times in 2007. The first time was for a simple job of a small amount of mold by the master shower. I had noticed discoloration in the floor and caulking. I looked at many companies that were listed in the internet that said they would treat mold. Mold Aid seemed the most informed, trained and they promised to come back within a year and test levels in my house. While my renters were on vacation for spring break, I had the mold treated. After the mold remediation, I had new tile and cabinets put in by an independent contractors. I was very happy with Mold Aids efficiency and thoroughness. Months went by and our military renters moved that summer and new renters were moving in. After a hot moving day with doors open, the house passed my move out inspection and my renters moved out. My new renters moved in the next day. The wife got sick within a few hours of being in the house. She was taken to the hospital where the ER physician said she was having an asthma attack. She doesn't have asthma. When my renter went back to the house, he noticed a big black spot on the garage ceiling. He moved out and called my husband who then called me. My husband was in Iraq at the time. After a long talk with my husband that Sunday morning, I called my contractor and John Taylor. They both agreed to meet me in a few hours at the house. When I walked into the garage there was a large black spot on the ceiling that was not there two days earlier. My contractor and I went into the house and to the master bathroom. When my contractor sat on the toilet, it moved. He was in shock. His subcontractor had set the toilet months before. If the toilet wasn't sealed it would leak water. That is exactly above the spot in the garage. John Taylor arrived at my house with family in tow. He changed his family plans on July 4th weekend to help solve this problem. He told us the area of mold is concerning. The next day he had someone test the house and mold level. It was extremely high ""toxic"" level. That is why my renters wife got sick so fast. He put me on the schedule as soon as possible to treat my house. They did a great job moving quickly so I would have time to get everything rebuilt and painted so I could the house ready to rent again. I love the guarantee that they will come back before the year is out to retest the levels. The levels were normal. That gave me so much peace of mind. Rusty was extremely helpful and knowledgeable about his work. \r I hope this helps you with your decision to treat your mold problem. They were wonderful to work with. \r \r Cheryl\r \r more

Mold Aid Helped Our Family \r On January 2, 2011 after taking a shower I noticed a rash on my feet and ankles. I also had sinusitis symptoms for the weeks preceding the noticeable rash. I went to the Dr. on January 3rd to address the sinus symptoms (also had a slight fever and sore throat). The Dr. didn’t want to put me on steroids to address the rash as he felt it would be detrimental to my body’s ability to fight the cold and fever. I began researching possible causes for the rash and recalled seeing what looked like mold on the dartboard in the finished basement. The more I looked into the symptoms of mold exposure, the more it looked like the possible cause. Between the two of us we had many of the classic symptoms, persistent sinusitis, rash, fatigue, burning eyes, headaches, shortness of breath, IBS, occasional sore throat, tremors, ear aches, difficulty concentrating and sputum. Based on my symptoms (more specific to the spreading rash) and the visible mold, we vacated the home on January 5th.\r I immediately contacted Mold Aid in Gainesville, VA to schedule an air quality test and they were on site the very next evening. John Taylor and Glen did a complete inspection of the home, collecting air samples on each floor and samples of visible mold. John found visible mold on chair fabric as well as books in the bookcase. John and Glen also tested moisture levels in the home and found elevated levels at the front basement wall. Further inspection revealed a water stain on the carpet, rusty carpet tack strips and visible mold around the electrical outlet. John didn’t open up the front wall for a visible inspection as his nine years of mold remediation experience told him that would be where the highest concentration of mold would be. Mold Aid was able to view inside the ductwork and provide pictures of visible mold growth. As part of the home inspection, John discovered a pin hole leak in a washer hose, a water supply line leak above the hot water heater, a kitchen window leak and a condensation issue in the HVAC room.\r Mold Aid provided the air quality test results Monday, January 10 and we were all very surprised. The mold spore count levels on all three floors of the home far exceeded acceptable levels. We had a very serious mold problem. John provided a comprehensive mold remediation plan, fully explaining the process with pictures of the known issues to include the mold killer (Benefect) they would be using. We were very happy to hear Benefect was not harmful to humans or pets and asked how soon they could start. At this point we were living in a cheap (in every way) extended stay and wanted our lives and home back. \r Mold Aid was able to get us on the schedule for January 18 and 19. The entire house was fogged and negative air pressure was established with high volume, commercial air scrubbers venting to the outside. Mold Aid removed the drywall and insulation on the entire front basement wall and determined the sump pump was not able to keep up with moisture around the foundation allowing water to condensate around most of the basement perimeter. As part of the mold remediation plan and after fogging, all of our carpet and padding was removed from the home (the spore count was too high to remove from the carpet and pad), all items containing porous materials (clothing, shoes, fabric covered chairs, etc.) were bagged and placed in the garage. The items placed in the garage had dead mold spores on them and based on the mold sensitivity we had developed required HEPA vacuuming prior to bringing them back into the home.\r We were able to move back into our home on January 20, only 15 days after we vacated. We were so happy to be home and quasi back to normal. I can’t say enough about the quick and professional response we had after contacting Mold Aid. \r \r Mike from Ashburn\r more

Mold Aid, was called because we found some mold in a room in our home. We also noticed our crawlspace had some seepage through the foundation walls and our ductwork was quite dirty. They identified the problem explained it to us in a way we clearly understood and then they provided remediation services. The services included sealing the foundation walls in our crawlspace, cleaning and encapsulating issues inside the home, cleaning and treating our ductwork and a full house wipedown. My husband and I are expecting our first child in January. We were very concerned when we realized we had a significant indoor air quality problem. I felt comfortable with Mold Aid. Their indoor air quality experts are friedly and courteous and were excellent communicators. We had tons of questions and they were available to answer all of our questions prior to work. The job went perfectly and the follow up was good. I am comfortable the new addition to our family will have a healthy home to live. I Highly recommend Mold Aid. I did a lot of research and feel we made a good decision with this hire. more

This is Mold Aid/Acquired Home Services. I had a horrible experience with this company. Customer service is severely lacking. They claim to have the best warranty around. Maybe this is true if you can get them to answer your warranty call, if not you're out of luck. On top of that, attempting to speak with the company President, John Taylor, is a futile effort, unless you have a fondness for being screamed at and demeaned. As many other reviewers have stated, the positive reviews seem sketchy. On another board, one reviewer's screen name is Madnat2124. The company left a response with the screen name Madnatking2124. What are the odds? After this ""coincidence"" was questioned, the company screen name changed almost immediately. more

Our Remediation and Service By Mold Aid was perfect. Very helpful, I would recommend them to anyone who is seeking professional services. We had a leak from a pipe above our kitchen the insurance company came out a few days later and dried the area. A week later there was an odor in the home. Kind of a wet towel musty odor. I called the insurance company back and they said they dried it and there should not be an odor but refused to come back out. The entire family was having ichy eyes and scratchy throat after a few days so we called Mold Aid to provide an indoor air quality assesment of the home. They sent out one of their certified reps. He was very professional and was very thourough. He discovered some moisture behind the cieling with a thermal camera and another meter. He also found a problem in our basement which we were unaware of. We decided to do the remediation with Mold Aid. We had to vacate our home for two days and when we returned the entire home had been cleaned on all levels. They remediated the areas and even sealed the foundation wall so the basement cause was fixed. They were very professional and the process was very smooth. The crew leader was amazing and you can tell the staff and the crew take real pride in the services they provide. Everyone was extremely nice and professional to deal with. I must have called 30 times with questions before the work took place and they were so kind to answer all my questions and I really felt comfortable before the work started. My expectations were exceeded and we were very satisfied with the services. more

I returned home to debris covering everything in the remediated area and spread around my new home. The workers damaged possessions as well.I was skeptical when I learned that the clearance was based on the results of a particle counter. The results from a particle counter can easily be skewed. My Mold Aid contract states that the clearance will be based on testing that mirrors the initial testing, which in my case was air sampling. I decided to hire a mold inspector to take a post-remediation air sample. The remediated area failed. Additionally, my inspector found that the HVAC system had not been cleaned as outlined in the protocol. This was easy to determine since it was a new unit and the seal had not been broken. When I attempted to amicably resolve these issues with the company President, John Taylor, I was met with screaming and verbal abuse. In phone conversations and in e-mails he called me crazy, amongst other things, and a con artist. When I asked him to inform me of my home's remaining construction problems (I did not believe that my builder had corrected the problems), he wrote, ""I have told you for the hundredth time that your home is fine. Stop the crazy long enough and allow your builder to rebuild."" When the rains returned my home experienced additional water intrusions. Had I allowed Mr. Taylor to intimidate me into allowing the rebuild, my home would have had additional mold growth, and a second demolition and remediation would have been necessary. Later, I was threatened with legal action if I did not remove my reviews. He continued to harass me in e-mails as well.I understand what constitutes libel and its ramifications, and feel quite secure in leaving my reviews in place. Everything I have ever stated is supported with documentation. I did attempt to dispute the charges. My credit card company tried their best to help me, but they can only do so much once a contract is signed. This is true even though it was clear to them that I was in the right. During the dispute process, Mr. Taylor, who seems to not understand the ramifications of libel, wrote bold faced lies about me. He stated that I was a mentally unstable con artist with a history of conning companies. He claimed that he had never been paid because I had canceled my credit card. This claim was made on the same day that Mold Aid charged an additional $4,420 to my ""canceled"" card. It was clear to my local bank card branch that I was not a mentally unstable con artist, but the claims that my credit card had been canceled and that he had never received payment unequivocally destroyed Mr. Taylor's credibility. It was an unwise move to lie to the credit company since they have full access to all transactions on the card. Indeed, Mr. Taylor had been paid $8,840, twice the price of the remediation. All of the falsehoods made by Mr. Taylor outraged the bank, and they strongly suggested that I take further action. So far my only victory is that I was able to prove Mr. Taylor to be many of the things he claimed that I was. Check Angie's List and the Yellow Pages (online). Sites such as Merchant's Circle allow the company to delete negative reviews. more

We had a mold problem and three other companies looked at the issue. Affordable Mold Testing and Removal was incredible. Great inspection, great remediation, great clearance test, great warranty! Everything went perfectly. more