I returned home to debris covering everything in the remediated area and spread around my new home. The workers damaged possessions as well.I was skeptical when I learned that the clearance was based on the results of a particle counter. The results from a particle counter can easily be skewed. My Mold Aid contract states that the clearance will be based on testing that mirrors the initial testing, which in my case was air sampling. I decided to hire a mold inspector to take a post-remediation air sample. The remediated area failed. Additionally, my inspector found that the HVAC system had not been cleaned as outlined in the protocol. This was easy to determine since it was a new unit and the seal had not been broken.
When I attempted to amicably resolve these issues with the company President, John Taylor, I was met with screaming and verbal abuse. In phone conversations and in e-mails he called me crazy, amongst other things, and a con artist. When I asked him to inform me of my home's remaining construction problems (I did not believe that my builder had corrected the problems), he wrote, ""I have told you for the hundredth time that your home is fine. Stop the crazy long enough and allow your builder to rebuild."" When the rains returned my home experienced additional water intrusions. Had I allowed Mr. Taylor to intimidate me into allowing the rebuild, my home would have had additional mold growth, and a second demolition and remediation would have been necessary. Later, I was threatened with legal action if I did not remove my reviews. He continued to harass me in e-mails as well.I understand what constitutes libel and its ramifications, and feel quite secure in leaving my reviews in place. Everything I have ever stated is supported with documentation.
I did attempt to dispute the charges. My credit card company tried their best to help me, but they can only do so much once a contract is signed. This is true even though it was clear to them that I was in the right. During the dispute process, Mr. Taylor, who seems to not understand the ramifications of libel, wrote bold faced lies about me. He stated that I was a mentally unstable con artist with a history of conning companies. He claimed that he had never been paid because I had canceled my credit card. This claim was made on the same day that Mold Aid charged an additional $4,420 to my ""canceled"" card. It was clear to my local bank card branch that I was not a mentally unstable con artist, but the claims that my credit card had been canceled and that he had never received payment unequivocally destroyed Mr. Taylor's credibility. It was an unwise move to lie to the credit company since they have full access to all transactions on the card. Indeed, Mr. Taylor had been paid $8,840, twice the price of the remediation. All of the falsehoods made by Mr. Taylor outraged the bank, and they strongly suggested that I take further action. So far my only victory is that I was able to prove Mr. Taylor to be many of the things he claimed that I was.
Check Angie's List and the Yellow Pages (online). Sites such as Merchant's Circle allow the company to delete negative reviews.
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