Advanced Security Engineering

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7060 Koll Center Pkwy # 316
Pleasanton, CA 94566

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(925) 600-9240
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Best

I was looking for a modern home security system, with the ability integrate with my smartphone and provide additional home automation features. My search led me to Alarm.com as...

Worst

All reviews seem positive

Very professional and knowledgeable company! 1/11/2012

I was looking for a modern home security system, with the ability integrate with my smartphone and provide additional home automation features. My search led me to Alarm.com as the best solution. After contacting Alarm.com, they connected with Advanced Security Engineering to discuss the details of my system. The sales rep (Grant) has a deep understanding of the alarm.com system, the options available, and recommended a package which included a 2gig control panel, and some peripherals. The 2gig system allowed re-using my existing wired door and window sensors to save cost. After we agreed on the package, the installers arrived and set up the equipment. The installation team was also very knowledgeable and patiently answered all of my questions. After using the system for a few days, I had some minor issues that Grant was able to resolve quickly and remotely by adjusting my alarm.com configuration. I recommend Advanced Security Engineering to anyone looking for a security system. Everyone I dealt with at the company is very professional and knowledgeable. more

Advanced Security Engineering are truly magicians! My house is finally comfortable and enjoyable to be in. 3/2/2011

Advanced Security Engineering were very responsive to my calls. Gene was able to schedule a time for someone to see me right away and within 48 hours, they were here. You can't get that type of service with someone who lives right next door to you and these guys are in San Francisco! In speaking to Gene, I really took a chance on him and it really worked out. I was genuinely surprised that they did what they promised to do, and more. I went with this company because they were the only company that could fix or repair the specific system I have. They weren't going to have to pull anything out or mess anything up. They worked with what I had, which was a system that was over twenty years old, but they were familiar with it. Tom and two technicians came to do the service. They were truly marvelous and did a wonderful job with what I had. I was impressed with their extreme professionalism and how well-trained they were. Throughout the process they didn't bother us at all, they just did the work they were here to do. By in large, what they did was terrific. They were honest and completely trustworthy and really went over and beyond the call of duty. They fixed up my old house and now everything works wonderfully and my home is a much safer place. Simply amazing. I thought the pricing well worth the cost. These guys went ahead and took it upon themselves to correct shawdy work that had been done twenty years prior. Honestly, I can't say enough good things about them. They made my house a home I'm happy to be in. They get my highest recommendations. more

Top notch expertise on systems and installation! 1/9/2011

Advanced Security was my only choice for retrofitting my existing alarm system, they were the only vendor that would give consistent answers when I started my search. In addition, Gene Jordan(owner)was both personal and professional througout the process. He made sure that I understood all the products and services offered and was able to steer me to the system I needed, not what they wanted to sell, like other vendors. Great company and excellent service! more

Exceeded Expectations 1/7/2011

On time, professional installations, courteous and prompt customer service. more

Great service 1/5/2011

They did a great job, it was fast and well done. What we really liked is that there was a follow up on the service, they try to make sure all the equipment works correctly after installation. We are new with the system and we feel we had all their support for any questions and/or problems. They always have a quick response. more

Great! 12/30/2010

I had Advanced Security Engineering install an alarm system in my new condo. Jared, the installer, was very professional and courteous. He knew what he was talking about and he was able to get that system installed the way we wanted it to work. Previously, they had serviced the alarm with my previous home, and they have always been great. more

Excellent Interactive Alarm System with great service right from installation through monitoring! 12/23/2010

We had decided to switch from our traditional landline-based (Broadview/ADT) system to Advanced Security Engineering (ASE)'s Alarm.com-based system for several reasons - 1) We wanted to "cut the cord" - with the switch to ASE/Alarm.com (wherein alarm events are sent over GSM/Cellular from the alarm panel directly to the monitoring station), we could move away from an expensive and useless landline to cell phones and Voice-over-IP home phones permanently! With the new system, we no longer have to fear that our landline might be cut (and the alarm system effectively disabled) before a breakin! 2) We wanted to have greater control over the alarm system and wanted the ability to control it and view its status remotely and interactively. ASE/Alarm.com enabled that quite well with the Alarm.com website where we could login and see the complete status of the system, see a historical listing of all alarm events and even arm/disarm it remotely! We could set custom access codes too! There's even an Alarm.com app for the iPhone/iPad on the App Store which is very handy to do all these operations remotely (over 3G or WiFi) with ease! Now, the entire switch-over experience and service - from the initial walkthrough/estimate (we needed an additional motion sensor and a few new window sensors) to the actual installation - were outstanding! Gene Jordan and Grant Jordan from Advanced Security Engineering were very professional, thorough and efficient. Subsequent interaction (for billing, monitoring, maintenance) have all been seamless. ASE has been prompt, courteous and thorough in interactions over the phone and email. We'd very much recommend anyone looking for a modern, interactive and reliable alarm system and service to go with Advanced Security Engineering's Alarm.com-based solution! more

Professional, knowledgeable, and on time. 12/22/2010

Advanced Security Engineering came over and did our system. They did a good job with it, and explained everything. They seemed to have quality materials. They were on time, very professional, and they understood what they were doing. It was a good experience. It was my first time using Advanced Security, and I like the fact that they work with new technology, like my phone, for my system. more
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  • Hours: 9:00 AM - 5:00 PM Monday-Friday
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