Thank you for the great service I received today, Thursday, October 1st. I am a first time home owner and just purchased my condo a few months ago. I was clueless on what needed done when I saw an issue last evening after normal business hours and frantically called your company. Your answering service was more than kind to me. I received a call back within 15 minutes from Mark who explained in very lay terms on what I needed to do to make it through the evening until a technician was able to arrive the following day during normal business hours. Nick was more than helpful today, and took the time to explain all aspects of my AC unit, Furnace, and Humidifier as well as my warranty information. I am very grateful for everything that your company was able to do for me. Thanks, Darby
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