ARS / Rescue Rooter Wilmington

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200 N. Green Meadows Drive, Ste. A
Wilmington, NC 28405

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(910) 799-8810
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ARS / Rescue Rooter Wilmington - Wilmington, NC
Reviews
( 30 )
( 2 )
( 1 )
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( 2 )

Best

ARS was on time and did a great job. They let me know if I have any problems and happy to say my system is running fine thanks to there service.

Worst

Jim & John did a good job. However, I will probably not renew my contract because of poor communications with office personnel and dispatcher. Wasted whole day waiting for ARS.. G...

Great Service 12/20/2017

ARS was on time and did a great job. They let me know if I have any problems and happy to say my system is running fine thanks to there service. more
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AC was out and it was 93* in the house 8/17/2017

Arrived within hours and fixed it quickly and for a fair price. Professional job thank you. more
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Professional and effective 6/15/2017

Joe came to the house and courteously got right to work. He went out of his way to greet our dog. I hope he serves our system again in the future more
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Maintence contract 6 month call 5/12/2017

Jim & John did a good job. However, I will probably not renew my contract because of poor communications with office personnel and dispatcher. Wasted whole day waiting for ARS.. Given a ETA between 12-6. Service men arrived at 5:45 . Called office several times that AM and told they could not give me a 2 hour ETA window. This same situation also happened LY. OUR TIME IS ALSO VALUABLE. Get a better system. Jim was in St. James earlier-went to elsewhere the back to St. James l more
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David B. 5-8-17 5/9/2017

I was the last call of the day .By his pleasant manner,efficiency,and positive attitude you would have thought I was first.He saw new filter in attic,replaced it,took used filter.More importantly,told me that special uv bulb would most likely need to be replaced next time and quoted the price.Excellent! more
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ARS of Wilmington 4/17/2017

Great service and attention to detail. more
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Maintenace Review 3/22/2017

Excellent service by Gavin Griffin! Thank you! more
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Jim G a Gentleman 3/14/2017

It's a pleasure to see Long Island Jim come to my house to service my system. The reason is that I know it will be done properly. Jim explains to you if there is a problem and what needs to be done to correct the situation. I know the work I won't have any worries after he leaves. more
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Jim G a Gentleman 3/14/2017

When he is working on your system you feel confident that it will be done right. If there is a problem you know it will be fixed properly. He's the only one that puts a tarp over the area where he is working so he don't mess up your carpet. It's a pleasure to see him when come to your house. I'm going to request him in the future. more
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spring inspection 3/11/2017

Jim G. is always a pleasure to see, very professional, always does a great job. very good company. more
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Great Job 3/3/2017

Thanks to Belinda B for getting us scheduled for our spring check up for our heating and air conditioning system! Thank you to Kristofer E. for a job well done. Kris always does a wonderful job of making sure everything is done right and working well!! more
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Quick 12/5/2016

Great service again from Mr. Stetson! I called on Sunday and they called me first thing on Monday morning and came right away! I cannot ask for anything better! more
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Raul / Service technician 10/11/2016

Raul called to give an arrival time and followed up on time. He was very courteous and efficient informing me of the condition of the unit. He represented ARS in a very professional manner. I advised him I request him for the next seasonal service. more
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heat pump/ac inside and outside units 9/28/2016

I liked Ken W. very much and he was very knowledgeable. I wish I could have used your company but the quote was so much higher than the others. I am going with the local company on Oak Island as they were over $1000 less than your price when we talked to your service manager and he offered to drop price. I'm sure you do fine work but the finances made the difference. more
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ARS Wilmington JIM G. Review 9/23/2016

My HVAC system (which is serviced by ARS) stopped working Thursday evening, at around 6:00 pm. Due to miscommunication with the Call Center, my system was not fixed until Friday AM. I received a call from the Operations Manager apologizing for the service error and he assured me a tech would be coming to my home to solve the issue. Jim G was there within 30 minutes of that call and he evaluated and repaired the problem. He provided exceptional client service. I'm a very pleased ARS client!! more
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Joe D. 8/12/2016

Joseph was right on time. Very professional and got the job done in a timely matter. He followed up the next day with the part he promised and at the time we set. He is a great young man who is an asset to ARS. Thanks for a job well done. more
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AC shutdown on a very hot July day 7/29/2016

The dispatcher delivered the service expert, Mike, as promised. Mike analyses the problem, made the fix, and recommended the way to avoid a recurrence. I called Steve at ARS this morning and he is going to see Mikes' recommendation is accomplished ASAP. The basis of my 5 Star evaluation! more
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Installation of a new AC/Heating Sservice at my Home 7/9/2016

Thanks ARS for the recent service I received from Michael G., Jay and Belinda R., the dispatcher. An ARS electrician also came by before and after the installation and did a great job, but I don't remember his name. Michael and Jay did a very professional job. They were very courteous also, but they impressed me most by working very hard for many hours to make sure my new service was installed and tested to the highest level of accuracy and dependability more
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Jim G 7/7/2016

Jim G from ARS came by on 7/5/2016 to check one of my air conditioning units. He was very professional and courteous. I would welcome him again anytime. more
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Carrier Split Installation 6/17/2016

Great job by all involved. Now, for the installation and the reps that you sent, they were as good as could be expected. All knew their jobs and the quality of workmanship was tops. Now if you guys would just get back in the plumbing service business here in this area PLEASE!!!!! Looking forward to many future years service from you. Sincerely, Wardsworth A. Soders more
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Expert Solutions. Exceptional Service.

Owner Message

  • ARS® serves Wilmington and surrounding areas providing exceptional heating and air conditioning services - guaranteed. Our fast and friendly, licensed employees have passed background and drug tests and will treat you and your property with respect. And, we are available 24/7 for all your heating and air conditioning needs.

Additional information
  • Hours: 24/7
  • Payments: Check, Visa, Master Card, American Express, Discover
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