ARS / Rescue Rooter Wilmington

Stetson C. has been out to the house about 3 times now. He is very polite, knowledgeable and professional. ARS as a whole has provided great and timely service each time. more

Great service. more

Jim & Joe were very professional & easy to understand the technical problems with a/c. Thanks much. more

They were courteous and professional. They did a thorough inspection and I am very happy with it. My only recommendation for them, is that they need to pin down their schedule better. more

Colin was very thorough and informative . He explained everything as he went. He was very clean and left no mess. He was outstanding. more

Michael G. did a follow-up check on the HVAC systems that ARS Wilmington installed at my home in February 2016. Michael was extremely courteous, highly competent and thorough. In addition to adding 410A refrigerant to both systems to maintain the correct subsystem pressure, he carefully checked system static pressure, drain lines and float switch wiring. I am very pleased with ARS's prompt service and with the Wilmington ARS management team, especially Powell Cross. more

David was prompt and professional! more

David L was prompt and professional. He too an extra 45 minutes to demonstrate to us how to use our new thermostat! more

Seems great so far more

Mike was very respectful, polite and considerate, He efficiently did his job, then explained the results and then said left. more

Mike arrived on time, was polite, professional and quick and provided excellent service. Thanks! more

Thanks Michael B for the service today. more

ARS came out because when I turned on my A/C for the first time this spring it was blowing hot air. I mean hot heated air. My heat strips were on. The last people to service my system was ARS in the winter when they had to run a new wire from my heat pump to the air handler under the house. Everything was fine until 4 months later when I turned on my A/C for the first time. HEAT. ARS was called, they came out and claimed there was a bad contact and didn't charge me. When I got home from work I discovered that my thermostat was suddenly registering that the temperature in the house was 85 degrees and the A/C was trying to get there. The actual temp in the house was 66 degrees. The A/C was obviously working fine. I then switched over to heat to see if it registered the same inside temperature and it did. At that point I called the customer support for my digital/Wi-Fi thermostat and after several tests it was discovered that the technician from ARS had SHORTED OUT MY $250.00 THERMOSTAT. He had failed to turn off the power to the unit before messing with the incorrectly installed (from 4 months earlier) wire to the heat pump. In my opinion, ARS sent inexperienced hacks to do my repairs. more

Good, timely, efficient service. Was very polite and straightforward. Advertised products and services effectively and clearly. Over all, was well pleased. more

Kent was the lead installer on 3-3-2015 here at my home on 711 Chablis Way, Wilmington. He installed a Carrier Heat/Cooling system. He was very professional. He and his assistant did an excellent job. He was also a very friendly person and an excellent communicator. I give him an A+ more