The service dept. adds a $94 "diagnostic fee" to any repair charge instead of applying it to the total cost of repair. I brought my Escape in to replace the throttle cable assembly but they added on this ridiculous "diagnostic charge", which doubled my bill.
They said I'd be billed this add-on amount for just taking it into their shop. So, I payed for the 1 hour labor ($94), part ($30), sales tax plus their so called "diagnostic fee" (also $94).
In other words, it doesn't count towards your bill, its an add-on fee.
You will pay this even if they just replace a light bulb!
Beware!
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