When i bought my house with oil several years ago I called Rossoe who had service the furnace for the prior owners. I knew nothing about oil heat and just wanted a bit of an education. What I got from Rossoe was a receptionist who was apparently inconvenienced by my inquiry and a sell job from a "salesman" who never listened to what I wanted. I called Genesee (see my post on them) and they were way easier to deal with and friendly.
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