After a poor experience with paying another Boise plumber who did not clearing the line completely (only two weeks earlier my line was clogged again), I found Einstein Plumbing on Google with high ratings and called. I was leery at first that they would not give me a quote over the phone, but decided that their ratings (and the number of customers in Boise that had given them such a good rating) that I would schedule the job to clear the main sewer line under my house. They were at my home on time-first thing Saturday morning-after calling to let me know they were on their way.
They viewed the line with a camera, showed me the problem, cleaned the line out thoroughly with the proper machine, which was available on their truck at that time (the previous plumber in Boise had only punched a small hole through the roots blocking the line, with the snake they had available on their truck, to let water flow through), inspected the line again to make sure it was cleared well, showed me the results of their cleaning (and I could see for myself that the line was indeed cleared thoroughly with the use of their camera), and then gave me an estimate on the job for fixing the problem once and for all.
I was extremely impressed with the professionalism and the thoroughness, the fact that they came equipped with everything to do the job completely the first time, and the fact that they informed me completely of the work that needed to be done to prevent the recurring problem. Even though they are more expensive than the Plumbers Boise competitors, I am so impressed with their preparedness and ability to communicate the problem to me, making sure I understood everything, that I will recommend them without hesitation and will also be calling them to do the work needed to fix the problem for good.
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