At first I was charmed by the easy drive-thru and seemingly friendly service, right up until I had an issue. After getting home with a pick-up I noticed a sweater missing, it caught my eye that the pink copy had been marked over to reflect one less sweater than I turned in, howerever the original receipt showed the correct amount. When I called I was told I was lying and laughed(yes, laughed) at. I kept my cool and firmly (I had to repeat it numerous times to get him to concede) told him that it was an apparent loss on their part and they would have to replace it. I even asked him check around for, I simply wanted my sweater back. He never left the phone. When I pointed out that it was obvious he had changed the receipt by placing another copy over it as the original read differently, he agreed to replace the sweater. The next day I received a phone call saying the sweater had been found. Dishonesty like this is intolerable.
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