An on time, well organized and smoothly operating team (Kevin Mark Dana). There were others too, Dexter in sales, Chris the electrician and Dennis for permits among them. Each person stepped up and introduced themselves to me, a sign of strong individual character in my book. Making the experience shine all the more brightly were Kevin's leadership skills and the individual work ethic I witnessed throughout this experience. The product speaks for itself, beyond expectation of my wife and I.
I'm retired military and have been in the Law Enforcement field all my adult life. I've handpicked and led security teams into undisclosed locations with minimal notice in the past. After observing your people operate I'd be honored to be a part of a similar team even randomly comprised of the people I've met so far. I'm impressed!
I recently went through a 7 month period trying to get satisfaction after a purchase from one of the big box stores. It involved my rejecting two different installers and the initially provided product in an effort to get a new exterior door installed properly. I'm not shy or restrained about speaking up when I believe the work isn’t right or I’ve been taken advantage of.
Unlike in that situation I am carrying praise from this experience to all who will listen.
Whatever you’re paying them isn't enough for what they are accomplishing for you.
One observation I’d make is that shop provided tools and available supplies on the trucks could be reviewed for the sake of expediency and fairness to the technicians.
Many thanks to all involved.
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