All State Van Lines Relocation, Inc.

Mr Lindamood, We here at All State Van Lines Relocation regret to hear about everything that you have been through as well as the damages and losses suffered throughout the duration of your move. After reviewing your account we did find that your household goods were picked up within the agreed upon pick up window according to the contractual agreement (09/10/12-09/11/12). You were picked up on 09/11/12. We regret if pick up was not performed within your preferred time frame and any inconveniences caused. Our company has a zero tolerance policy for employees exhibiting any acts of unprofessional-ism. We wish to inform you that immediate disciplinary measures were taken and the employee involved in such acts has been terminated. We are astonished at the inappropriate behavior displayed by the driver at the time of pick up and hope you can accept our apology. In reference to the damages suffered throughout the move, we have sent you the claims form and we urge you to return the form so that we can properly address your losses. You have nine months from the date of delivery to file your claims and ensure that you include everything that you notice has been damaged so that you may be compensated accordingly. Upon your request a separate compensation offer of 25% of your original deposit was extended to you but our records indicate that you have declined it. Please know that this has no bearing on your damage claims so we hope that you will be willing to take a second look at the settlement offered as we strive to ensure that all complaints received are resolved. On behalf of All State Van Lines Relocation, we sincerely apologize for the reported events leading to the unpleasant experience of your relocation. If you have any further concerns that need to be addressed please feel free to contact our office at 800-741-6837. Sincerely, All State Van Lines Relocation Inc.