My girlfriend took our cat here when we suspected a bladder infection (she is a Registered Nurse.) She said she was treated very badly from the beginning. She told me the doctor told her that she probably does not take care of the cat and was scolding her. I thought that perhaps she was exaggerating. We take VERY good care of our pet. 6 months later, I brought the cat back when I noticed some peculiar behavior and thought it best to be preventative. I went in and the doctor starts yelling at me. He was terribly accusatory. I just got there and he had nothing to base this on. I was on my way out of town in an hour, so I wanted to leave the cat for observation. He told me (in the first few minutes, after just feeling the cats bladder without doing any tests, and without noticing any irregularity with the bladder) that he might have to operate. I told him to do an observation and run any tests and that he could call and let me know. He started getting rude and that he would not stand by while I was out of town if he had to cut the cat open and have surgery and could not get a hold of me. I got stern and said, "You can at least TRY calling my cell phone, first." He kept talking about surgery and was not going to let the cat suffer because I was out of town. I would have walked out with my cat if I was not on the way to the airport. Anyway, in the end, there was absolutely NOTHING wrong after a two day observation. The bill was $350, that is after I complained about he $500 initial bill. I never ONCE had the impression that they even cared about the pet, or the outcome of the pet. The people I dealt with were rude and bitter and seem to not care about the welfare of the animals. Why suggest “probably” surgery without any information, testing or observation. Shame on Los Feliz Small Animal Hospital. Maybe people are pressured into subjecting their pets on to unnecessary procedures from scare tactics. Go somewhere else if you care about your pet (and your wallet.)
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