When I first called, Lon spent a great deal of time with me on the phone, listening to the problem. He was extremely honest, informing me that he doubted we had any mold (based upon my description), and that he wanted to make sure we didn’t pay for a job we didn’t need. He gave a thoughtful assessment of what he believed the problem to be (he turned out to be absolutely correct), and he listed his time, materials, and estimated costs. He came out the very next day and remained polite, thorough, and professional. As soon as he ascertained that there was no mold, he informed us that there was no need for further repair, replastered the wall, and cleaned the floor for us. He even told us how my husband could finish the job, to save us money! Great company, great guy.
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