I bought Lexus Hybrid from this mom-pop shop owned by an Irani Family a few days ago.The salesman that helped me was Mason and his manager Sam. The general manager there was girl named Naaz. I would have given them negative stars if there was an option. Here are the following points that I noticed during the whole experience: 1) I pointed out that there is small damage in the front bumper and Mason told me that he will get it repaired. They repaired it after 3-4 days of selling the car to me and the work done was so bad that the bumper came off from one side in a couple of days. When I called Mason about the repaired bumper came off he told me that he will check and call me back. He never called me and I called them 4-5 times, everytime Mason said that he will call me back and never called. 2) As many other people pointed out that they sell Lemon cars from California. In California you cannot sell pre-owned Lemon cars so they sell them in Texas. When I went to buy the car they told me that the car is from North Carolina. The general manager there named Naaz made me sign the whole documents with some wrong Vin# of the car from North Carolina( they gave me Car Fax and all for the wrong car) and after 4 days (once my check was cashed) Naaz called me and told me that I signed for the wrong car ( btw it was not me who prepared those documents) and then called me again to come and sign for the correct car. When I went there to sign then the same thing I was scared that the car they sold me was from California as their other cars are. That day I was left with no other option to sign for that car. This is how I was trapped by these Frauds. 3) When they showed me the car for test ride, it had trunk mat and floor mats. Later when I bought it and they gave me car keys it was dark already and when I reached home, I realized that floor mats and trunk mat were missing. I called Naaz about it, she gave me floor mats later after 3-4 days and told me that they could not find the trunk mat. These Lexus mats cost around $200 (cont)
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