Roto-Rooter Service Review
Two days ago we had a drain problem. The kitchen sink had backed up and the washing machine drain overflowed. We checked the yellow pages and called a local drain cleaning service and were told that a technician would call within a few minutes to tell us when he would arrive to solve our problem. After 45 minutes without any call, we called back to cancel our request. We then called Roto-Rooter and were told that we would be called back shortly as soon as they could determine how soon we would see a technician.
Within 5 minutes we received a call back from Roto-Rooter advising that a technician was ‘on the way’ and would arrive within 30 minutes. The technician did arrive in about 25 minutes. He was courteous and knowledgeable. The location of the pluggage was determined and he went to work trying to remove it mechanically (with a snake). However, the plug proved to be persistent and wasn’t removed. The technician resorted to a novel method of solution. He plugged the opening of all drains that led to the plug, and then applied pressure to the line through a pipe vent on the roof. This proved to be what it took to unplug the drain. It took the technician about two hours to complete his work. The charges, while not cheap, were not excessive for the service rendered. The cleanup afterward was thorough and was appreciated. I would highly recommend Roto-Rooter if you have a drain problem.
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