Sent an under-skilled laborer to what should have been a simple and quick carpentry task: the bottom portion ("stool" and "apron") of a single window. Spent 6 hours, pulling the original trim and deciding to remove the sill, then cutting all new trim. Couldn't size the pieces properly, and even managed to split the wood trim by mis-hammering the nails -- so ended up wasting all the materials. Never even got close to completion, and left in significantly worse shape than it was before, with a pile of debris behind. Now the entire window has to be redone, including cutting a new sill and trim.
Contacted the company with concerns multiple times about the damage, over a number of days, but they never got back to me. They finally called a week later demanding the balance of $200, and threatening to put a lien on my property. No apology, offer to rectify their bad work or even minimal attempt to provide customer satisfaction. Suffice it to say I'd warn anyone away from using their services. Filed a BBB report, to which they fabricated a response that I had "signed off" as satisfied-- when I had signed nothing and had made them well aware of how dissatisfied I was.
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