This Rack Room Shoes store is a great place to find a wide selection of affordable shoes; however it is a terrible place for returns. Once I tried to return a pair of shoes that were not worn. I purchased the shoes two days prior, and had the original receipt. However, the salesperson would not accept my return, claiming the shoes appeared worn (there was a scratch on the bottom). The staff was rude and inattentive – for better service visit the Rack Room across the street at Greenbrier Mall – they accepted my return hassle free.
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