Called Gold Medal at 3pm about my AC. It is now 6pm and the AC is repaired and running better than ever. Serviceman Lou Polese was phenomenal! Studied the unit for a few minutes, checked chemical level, looked at wires and came back telling me exactly what the problem was and the most efficient way to fix it, as well as an estimate that was right on the money. One of the competitors came in earlier, looked briefly at the machine and told me that I needed to buy a new one today. You have won a customer forever!! PS - Give Lou a raise!!
more