The arborist who came out to give us an estimate was great - very knowledgeable, took his time explaining tree care, pointing out things to look for. He gave us an estimate right away which was very reasonable, so we agreed to have the work done before he'd even left. After that, things went downhill quickly.
First, the company refuses to give you any warning as to when the crew will actually show up to do the work. When they finally came, they only did 3/4 of the work and then the owner called and tried to tell me it wasn't in their financial best interest to come back out to finish the job. After several backs and forths, the owner told us that it wouldn't be worth them coming out again for less than an additional $500. We were left with a job only 3/4 completed and now have to find another company to finish it.
The communication issues with this company were just terrible. We will not use them again and I would never recommend them to anyone. Please find a more customer-service oriented company to use!
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