Good: Jason, the installer, was nice, polite and professional. The water heater was covered under warranty, and replaced at a discount. He noticed that the water pressure was too high and installed a water pressure reduction valve.. Bad: The appointment was changed twice. The original time was early in the morning, but ended up being 3:30PM. It did not inconvenience us that day since we were home the whole day.. Improvements: The receptionist gave us the impression that the water heater replacement cost would be considerably less than the actual cost. Perhaps she should give more realistic estimates over the phone..
more