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Horrible repair and customer service - Review by Tara W | Artisan Comfort Systems Inc

Artisan Comfort Systems Inc

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Horrible repair and customer service 5/31/2011

Here's the rundown on this company: 1. My AC broke within hours of the worker coming out to repair it. When I contacted the company, they said I would have to wait 2 more days for them to come out and look at it again. 2. When the worker came back out to repair it, he admitted that he had installed the blower motor improperly. 3. When it broke again within 2 days of the second repair, I called the company, was told that a senior technician would be out by 8am the next morning. When at 8:20 am no worker had shown up, I called the company. The female office worker proceeded to tell me that someone would be out between 12 and 2. I relayed the message I had received about a technician coming at 8am and the office worker HUNG UP ON ME! I called back and she hung up on me AGAIN! They then had my phone number blocked. Conclusion: this is the absolute worst HVAC company in the area in both customer service as well as actual competency at repairs. Avoid them at all cost. more
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