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Horrible Customer Service - Review by Kosha G | Holman Toyota-Scion

Holman Toyota-Scion

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Horrible Customer Service 5/25/2011

the area; you are better off going to either Liberty Toyota or Faulkner Toyota in Philly (where we got the best deal that neither holman or liberty could beat). Whatever you do - do not deal with Brenda Thornton; she does not return phone calls when she promises to and has not educated herself on particular models of the car. She claimed her computer wasn't "working" when we told her that other dealerships had the same model car - when she looked in her computer, she said she couldn't find any vehicles in a 100 mile radius yet I knew for a fact that was wrong and when I told her that certain dealerships in the area carried the Sienna we were interested in, she claimed the computer was not working. She then said she would call me later and inform me whether she could locate vehicle and get better price on our trade in- well, no phone call back. Oh and when I left a message for the manager "Bud" regarding my interest in the Sienna- he never returned my call. Well, they lost our business and we ended up going with Faulkner Toyota. more
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