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customer service lacking. - Review by concerned u | Bright Eyes & Bushy Tails Veterinary Hospital

Bright Eyes & Bushy Tails Veterinary Hospital

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customer service lacking. 4/23/2011

I had recently moved to town and had read some good things about this clinic. I brought my dog in for a check up and vaccinations. at the end of the appointment I had been given a dental estimate that was rather pricey for my current financial means. I had mentioned that this was too much for me to afford right now, which obviously must have upset the staff here. Later that day I had received a call informing me that the had CALLED MY PREVIOUS VET to find out the price that they charged for a dental procedure to rub it in my face that they charged essentially the same price as them. I would not have been able to pay for a dental at my previous vet either!! I was going to come to this clinic for regular vet checkups as the facility was clean and the staff seemed knowledgeable, but now I will not set foot in this clinic unless emergency care is needed. Guilting your clients is not the way to keep them. I felt that I was severely being judged for the amount of money I was able to spend on my beloved dog. oh. And I found a wonderful vet in the area that is able to perform a dental with essentially the same standards for a fraction of the cost! Family Pet is where I'll be going for the remainder of my dogs care! more
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