Exemplary service on call back. (Terry Gust) Hassle-free exercise of 30-day guarantee.
No individual and no company can be 100% perfect 100% of the time. As a first-time home owner who was experiencing her first plumbing issue, it was all I could do to trust that someone who deals with plumbing issues regularly would know better than I do... but, after the first visit from Roto-rooter (not Terry), I continued to experience problems.
When I called to report continuing problems, I was treated just as nicely as I had been when I called to schedule the initial service. Terry was sent to me, and he was helpful, courteous, kind, cheerful, informative, and attentive. He took the time to listen to me fully explain my issues and concerns, and he performed the work while helping to ease my anxiety over the situation by cracking jokes and smiling. He even made suggestions of what I could do to improve the plumbing in my house (it's an old house). When he left, I was confident my problem had been resolved, and I am more than completely satisfied with his work. I'm so grateful. Thank you, Terry!
Thank you Roto-Rooter for the guarantee, and for not making your customers jump through hoops to use it! I will use Roto-Rooter for any issues I might have in the future, and recommend them to anyone experiencing plumbing problems. A+
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