I am Sarah, the owner of this business. I am writing this review in response to "Guest" who asserted that I am not commited to my business. First, I want to apologize publicly to "Guest" if they had any problems with my service. Customer service is my number one priority so it hurts me that you took this venue (internet blog), rather than speaking to me directly, to air your feelings. Second, I want you to know that my son's father died on Christmas Day 2009 (12/25/09) so your assertion that I was unavailable, while correct, is a sweeping statement and does not take into consideration the fact that we were dealing with a tremendous loss in our family. And yes, I may not have been as available as I am usually for a brief period. Normally I am available by appointment, Monday through Saturday, and even in the evening until 8pm. Perhaps, "Guest", had you known this personal issue of mine, you may have been more sensitive to why there was a brief period of "unavailability" on my part. In any case, I still value your business and do sincerely apologize for ANY inconvenience to you dear "Guest" and/or to any of your alleged gift certificate recipients who may have had any difficulty. As a concession, I would gladly refund your money (and/or your friends money), should you choose to contact me and disclose more of the facts, as I am truly in the dark as to any problems you had. Thank you so much. Sarah
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