My latest bill was $110.00 more then the previous bills this winter. Looking at my bill I saw that I was paying $9.95 for customer service, paying 2 late fees for $10 each and paying $30 for the AGL pass through fee. My actual gas charge for the month was $109.75. My bill was $180.27 with all the fees.The explanation I was given was that on my previous 2 bills they didn't do a complete reading, so I wasn't charged a late fee or AGL pass through fee. But, I did. They were about .71.I am really disgusted about paying what I feel is a waste of money. If I had the money to pay my bill on time, it would be paid on time.So paying them a $10 late fee each time it's late, and a customer service fee of $10 really seems to be a waste.And $30 for them to get the gas from Atlanta Gas to give to me is rediculous. And on that note, I think that if they can't bill me for my charges on time, shouldn't I charge them a $10 late fee? Anyway, as soon as my contract is over I'm over them. This is for you. Be warned.
more