I unfortunately had 2 episodes of unprofessionalism and incompetent care from the staff at Overlook.
In 2003, my son was in the pediatric ER, sat there for over 2 hrs before anyone came in. The synovial fluid that I brought was left on the floor & not acknowedged even though I had informed them the doctor had his prescriptions orders with the fluids.
In March 2010, I myself was a patient in the ER for a tick bite; the doctor removed the tick, gave me an antibiotic while there, but told me not to take the prescription unless I started having symptoms and to have blood work done in 6 weeks because Lyme's disease doesn't show until then. He didn't test the tick for Lyme's disease or any other diseases. I decided to take the antibiotics before developing symptoms; went to my primary doctor had all types of blood work done & found out I have RMSF not Lyme's disease. Overlook NEVER sent the tick for tests, never followed up and sent me a bill for $600 for the ER and $150 for the doctor! I am comtemplating on paying the bills.
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