I ordered the 1/2 veggie wrap and cup of soup off the lunch special menu on 10/8/10. The chicken noodle soup was good, but the wrap sandwich was not what I wanted. It was more like a beet wrap than a veggie wrap.
I asked my waitress, Stephanie, if I could have my sandwich wrap remade since I didn't know there would be beets in it. She proceeded to tell me that her boss would charge me for a new sandwich. I disagreed, and asked for a wrap w/out the beets. She said that the only thing she might be able to do is to take the beets off.
I overheard her complaining to her boss that I wanted the wrap re-made. Finally, she brought out a new wrap, and I was not charged for a new one. I could tell she was not happy about making a new wrap.
I was rushed through the entire meal experience. No customer should be told they will have to pay for a sandwich if it doesn't meet their expectations.
Consider me a lost customer, Cranker's. You all started out so strong with great food and excellent customer service. But the last 4 times that I've eaten at Cranker's, it's ended in disappointment.
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