I haven't been to their office in 1.5 years and their idea of a cleaning consists of an 8 minute floss and brush, which I do every morning on my own. What am I paying for if this is the service that I get. No scraping of plaque and tartar. NOTHING. Just a quick, floss, brush and rinse. He started working on me at 11:14 and I was in my car by 11:25. NO JOKE. I suspect the line of patients stacking up in the waiting room contributed to his sub-standard service.
After calling to express my concern and worry about my lack of service and inquiring if they could do a more thorough job they told me "no" and called my insurance company to have me "removed me from their office". As if I'd be stupid enough to waste money coming back to that place anyway. This proves how petty and unprofessional they can be.
Also, Dr. Bonilla's English is a D+ at best. You'll be hard pressed to understand anything of what he is saying.
This man is a joke! And anyone working for him, who believes he is giving patients quality care is lying to themselves. He gives dentists a terrible name. If you are in the valley and thinking about this office, I would ask you to err on the side of caution and just choose another office. His current 2.5 star rating on YELP speaks for itself. Just trying to save another person the hassle and disappointment.
more