Our washer was indicating a door lock error code, which through a simple on-line search is sourced through a faulty control panel, wiring from the panel to the door lock mechanism or the door lock mechanism itself. The representative of course only checked and replaced the door lock. We then had the same problems a few days later. AAR came out again and fixed a wire they should have fixed in the first place, claimed it was now a faulty control panel and bid to repair it at approximately $300.00 and charged us $45 to repair what should have been repaired in the first place. When I asked Alex for my $45 to be reimbursed to me, he came up with nothing but lies. He claimed that he had to charge $45 to come out to our home and that nothing was wrong with the washer. When asked why then did his representative tell me the control panel was bad and provide a bid for $300.00 Alex hung up on my and won't return my calls.
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