I've been here a million times -- they are always open (literally -- 24 hours a day) and there always seem to be people in there!! I've had lots of items copied there as well as some binding done. They have always done great work -- no matter what the job. I think their prices are reasonable and they are conveniently located to Yale University -- so lots of college students use them as well. I believe you can also buy paper (ie. colored paper) and they have a small selection of office supplies there as well. I'd rather give my business to them than the massive chain copying places!
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