I called ahead, because it is a long drive for me, and they said they could make a special fancy cake for my granddaughter's ninth birthday on the 15th. After driving there for two hours the same young woman who answered the phone told me they couldn't possibly make a fancy cake for the 15th. She did not even apologize when I told her that I had just spoken to her earlier. She just shrugged and gave me a dirty look! In this economy, that is the worst customer service I have had in ages. I was shocked and my granddaughter was disappointed.
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