We have used Roush for many, many years and have had nothing but first class and personalized service. If they don't have it, they will find it. If an item that you keep similar goes out of stock or is no longer made, they will find a compatible replacement. If you need something quick, they deliver it. The bottom line is that they treat you with respect and take care of you.
Most negative reviews I find come from those who have no respect for the employees of companies. I wouldn't want to take good care of whinners like that either.
Remember those who have something negative to write are 75% more likely to write a review than those who have no problems. I was always taught to divide the number of negative reviews by 4 to come up with a true positive to negative ration of a company.
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