I used to go there about a year ago. When I had my hair cut at the place where I used to live my old hairdresser told me my layers were all uneven in the back, and were not straight at all. She also said my color was 4 different shades from when it was touched up each time. I had my old hair dresser give the formula that she had always used and had no problems with achieving a great result. The Cut Loose hair stylist followed it, but put it in a bottle. I later learned that wasn't how the manufacture recommends it be applied. This is because it drips, which it did onto my face and colored the fine facial hair that everyone has. I couldn't get it off at home, so I went back and their suggestion after the color remover didn't work, since it was on the hair not the skin was I could shave it. I explained then it would grow back dark and stubbly and would look bad forever. They had no other solution. I never went back. I called my hairdresser where I used to live and she told me to use Prell first and if that didn't work to try dishwasher liquid detergent. It did make my skin red for about a day, but removed the color and I didn't have to shave.
I cannot stress enough that this place has horrid customer service and follow manufacturers directions.
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