The sales person I worked with at Tamalpais Hardwood Floors was really great. When the floors arrived from the manufacturer, he noticed that there were a lot of knots in the wood. We were having our entire downstairs done with this flooring and that wasn't what we wanted. He called the manufacturer and told them the wood product wasn't up to the standard or quality they had sold the customer and they were sending it back. The manufacturer sent new flooring which was up to standard and we were very happy with it. That was definitely going above and beyond for the sales person. The installers showed up on time and did a fantastic job installing the floors. We are extremely happy with everything and we would use them again. We have recommended them to friends and will continue to tell others about them.
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