Gone way downhill since bought by HAH. They screw up all your pets' medical records and then won't fix even when they admit it is their oversight. The vets are in a hurry and the first thing out of their mouth is "LET ME FINISH!" So, they don't want intelligent people who ask questions -- they are allergic to that. Sometimes the phone rings for 15 mins before someone answers phone. Admin and Med Dr are extremely rude. Go higher up to complain.
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