Over a year ago, July 3, 2015, I had Eric D. and Tyler come to my home to fix a drain issue I had. I was having a party the 4th of July and it was a big deal to my husband and me, therefore needed immediate attention. They arrived and immediately went to work on what I called the ""roto rooter"" procedure. This was a long and horrible process which produced black unimaginable sludge, and that would be putting it politely. These two professionals, Eric, the service specialist; and Tyler, the apprentice; did not make any mess in my house, wore their ""booties"", put down their rugs under their tools near the sink and work areas. They went under the house, in the ""crawl space"" to check the pipes to insure that there were no leaks. At the end of the cleaning of all the ""sludge"", Eric went over what had been done and what preventative measures we could take in the not to distant future to protect our aging home. Not taking his advice to heart, here we are today, January 4, 2017. Yesterday afternoon, during of course, one of the coldest days of winter this season, one of the pipes he warned us about, decayed through behind the wall of the drain in the kitchen sink, spilling into the crawl space and running out onto the back patio and freezing. I immediately called Southwest Plumbing telling them that I had to speak to Eric. They told me that they would schedule an appointment with Eric. I say : NOT GOOD ENOUGH! I MUST SPEAK TO ERIC, HE IS THE ONLY ONE WHO UNDERSTANDS! They said they would call him and give him the message. Eric calls back in an hour, remembers us and asks if we can wait till 8:00 am. No problem. His apprentice has been out sick all week so Eric completes job SOLO.\r
I will never call anyone but Southwest Plumbing / and I will never have anyone but ERIC D. in my house... debbie b
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