I thought I had found a really god plumbing place, wrong. They do good work but charge a fortune for it. When then come out to give you a "free estimate" they make you feel that your house is going to fall down around you if you do not get it done now. They ask if you want to talk to someone about it, when you say no, they whip out the papers so fast your head spins. I was afraid to wait another day or two to think about it because they had me so worried. Apparently I "misunderstood" what they told me time wise, I thought it would be done in about 3 days, took 8. It had to be dug 6 feet down and by hand since my gas line was on the top of it. They broke quite a few sprinkler lines but they did get fixed. It was quite a digging job and I have to admire the crew that did it. Kevin and his crew were great. When cleaning up, someone drove into or backed into my fence and knocked it off kilter, whoever got it closed must have worked really hard at it. the bottom half was two inches farther in than the top half. I had to hammer quite a while to get it kind of back to where it should be and would close, but still needs work. Broke and messed up quite a few sprinkler heads, they did give me $100 off to fix them but wont come near doing all of it. When my drain starting backing up I could smell the sewer whenever I did the laundry, thought getting a new sewer pipe would take care of the problem, but nope, it still smells like the sewer when I do laundry. I would not recommend this company to anyone, they are overpriced and make you feel like you have to do it now.
RESPONSE FROM Friendly Plumber Heating & Air:
Thank you for your time Sue in reviewing our company. We are sorry to hear you had a negative experience with our company. We strive to keep all our customers happy and offer a 100% satisfaction guarantee. I have left a message for you and would appreciate the opportunity to make things right with you in a timely manner. Please give us a call at (801) 410-0644 so we can work together to get this situation resolved for you. Thank you.
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