My hot water heater stopped working on a holiday weekend. They came at the top of the list on my Google search. I called them late on a Friday afternoon and asked if someone could come by the next morning. They put me on hold while calling the service tech, and came right back with "We'll have someone there at 9:00 AM tomorrow!" I was impressed, even more so after the tech actually showed up. He didn't have the part I needed (a sensor to detect the burner was on) but he cleaned up my sensor and my hot water heater fired right up. It's working good now. He suggested I go on-line and order the part, as he wasn't sure how long his temporary fix would last. It's been working fine all weekend, and I ordered the new sensor once I got back to work Tuesday. They weren't cheap, but did come on a holiday weekend, and got the thing going, which made my wife extremely happy. You know what they say......Happy wife, happy life..
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