The maintenence service we received was well done and the tech was friendly and courteous. The pricing was a tad high. I was offered a 15% discount if I would sign up for their annual maintenance plan which would include two visits and discounted parts/filters as needed. I agreed to sign up thinking that the current service would count as the first visit and then I would receive one additional service in 6 months. Instead, the current visit was charged separately and the annual service would begin with the next visit. This made it considerably more than I was planning to pay for at this time, but out of politeness I went along with it. Also, I mentioned I had received a $25 discount coupon in the mail for signing up for the service but the tech didn't seem to know anything about it and went ahead and charged me full price.
more