Freezer was only getting to 20 degrees. Fridge was fine. Aaron evidently misdiagnosed problem. They ordered parts and didn't call me when they came in. Bill installed new parts to the tune of $392 plus $73 for diagnoses and said give it 4-6 hours. Next morning freezer temp was 43 degrees and all freezer food was spoiled. Bill came again and said Aaron must have misdiagnosed the problem. Could not get manager or owner to call me back on Friday and no one works on Sat. I will report all to BBB and Angie's list and whoever I can. Hope they can fix problem come Monday. Will ask for repair, full refund and reimbursement on frozen food. Since this was their screw up I feel this is only right. Will see what Monday brings.
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