We really appreciate Jerry's help throughout. Our water heater was making a lot of noise at night, and we didn't know what to do. We called Mike Counsil, and they got a message to Jerry, who called us immediately. We were able to send pictures to him by e-mail so that he could diagnose the problem and help us to be sure that everything would be safe overnight. Then Jerry came early the next morning and took care of everything. He was super nice, too!
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