My great grandmother had someone drive her to drop off her vacuum to be serviced. She requested that they call her and let her know how much it was going to be. Over the next several days she called a couple of times for a status update and got the runaround and no call backs so she asked me to drive her in. Unfortunately for her, she made the mistake of taking a very inexpensive vacuum ($50 new) for repair instead of just purchasing a new one. My great grandmother is 93 years old and legally blind so often has to rely on assuming that others will treat her with honesty and kindness. That did not happen here. They ""fixed"" her vacuum by charging her $68 for a new filter and belt. When she protested that the cost was more than the vacuum was new, the woman told her that if she didn't want to pay expensive repair costs that she should ""stop buying cheap vacuums that require filter replacement"" and that it was her fault because she had ""obviously"" vacuumed up something that clogged a hose (really?!). When I insisted that they really should've given her an estimate before completing the work, the woman retorted that if she had been clear about wanting an estimate they would have charged her $39 up front. She was sarcastic and abrasive. No apologies for the misunderstanding, etc. Everyone there that touched her machine knew without a doubt that the repair cost was going to be more than the vacuum was worth and nobody thought it appropriate to call her and give her the choice to not have the work completed - which is probably why she got the runaround when she called. So much for customer service and basic manners. We will never go back here again.
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