I had an appointment from 12-3PM yesterday, 5/26/2016 for gutter cleaning. . I phoned Arocon around 11:30AM to make payment and confirm the reservation. I was told that the technician was in Baltimore and would arrive at my home in about 20 minutes. I was also told that I could pay him by check upon completion of the gutter cleaning. No one showed up, nor did I not receive a call stating his delay or absence. Arocon has performed this service for me in the past and I have even had discussions concerning roof replacement, however, I don't think I could use any of your services again. I wasted an afternoon waiting for a call or the technician. Customer service is paramount to any business process. Needless to say, as a potential customer, I am extremely disappointed that my time is not valued by your business.
RESPONSE FROM Arocon Roofing:
We did contact this customer in regards to rescheduling this appointment. Our technician did go to the property and found that there was no one home at the time, We would be happy to schedule a technician out to provide this service at a later date - please contact our company at (410) 861-6767.
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